Refund Policy

Refund Eligibility

Refunds are available for photography services and products under the following conditions:

• The refund request must be submitted within 7 days of receiving your photos.
• Refunds are available only for services where the quality does not meet the agreed standards or where there is an error in editing.
• No refunds are available for custom prints, digital retouching, or other personalized products unless there is a defect.
• Deposits for photo sessions are non-refundable except in cases where the session was canceled by us.

How to Request a Refund

To initiate a refund, please contact our customer service team via email at [email protected] with the following details:

• Your appointment date and time.
• The type of photography session (e.g., portrait, wedding, product).
• A clear explanation of your concern.
• Sample images showing the issue (if applicable).

Refund Process

Once your refund request is received, we will review your case within 3 business days. If approved, the refund will be processed through your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.

Non-Refundable Cases

Refunds are not granted under the following circumstances:

• Requests made after 7 days of receiving your photos.
• Dissatisfaction due to a change of mind or personal preference.
• Issues caused by external factors (e.g., client’s choice of location, outfits).
• Delays in response to proofing or feedback.

Contact Us

If you have any questions or need further assistance with your refund request, please contact our customer service team at [email protected] .